United States - Waukee IA
TITLE: Azure IT Support Specialist
Immediate Interview & Immediate Benefits
Location: Des Moines, Iowa — 100% onsite
Compensation: Up to $65K plus overtime and benefits
Work Authorization: Must be a U.S. Citizen or Green Card holder. No H1B, F1, or OPT.
We are seeking a customer-focused Azure IT Support Specialist to provide hands-on and remote technical support in a fast-paced environment. This is a direct-hire permanent opportunity with strong benefits, overtime potential, and the chance to deliver high-touch, white-glove support to end users and executives.
What You’ll Do
Provide end-user support for hardware, software, printers, peripherals, mobile devices, and connectivity issues across Windows and macOS environments
Troubleshoot issues involving Azure, Microsoft Intune, Microsoft 365, Google Workspace, account access, malware, networking, and desktop support
Respond to and resolve service desk requests through ticketing tools, email, and phone within established SLAs
Deliver remote and onsite support while providing excellent communication, timely updates, and high-quality customer service
Administer user accounts in Active Directory, Azure AD, and Microsoft 365, including onboarding, offboarding, password resets, permissions, and drive mappings
Support collaboration platforms such as Zoom, Webex, and VOIP systems
Assist with endpoint security and compliance, including encryption, antivirus, patching, backup, EDR, and device management
Configure, deploy, and support laptops, mobile devices, and business software
Maintain technical documentation and knowledge base articles
Escalate complex issues as needed and assist with IT projects and user training
What We’re Looking For
At least 1 year of professional IT support experience
Experience supporting Windows and macOS environments
Hands-on experience with Azure cloud support and Microsoft Intune
Experience with Microsoft 365, Google Workspace, Active Directory, and basic networking
Strong troubleshooting skills and the ability to work independently
Experience delivering white-glove/VIP support, including executive support
Strong communication skills and a customer-first mindset
This is an excellent opportunity for an IT support professional who wants to grow technical skills in Azure and modern endpoint support while joining a stable organization with immediate benefits.
For immediate and confidential consideration, please reach out directly to Carrie Danger, SVP of Permanent Placement, on LinkedIn.
Your application will remain confidential, and your resume will not be shared without your permission.
Requirements
Configure, deploy, and support laptops, mobile devices, and business software
Maintain technical documentation and knowledge base articles
Escalate complex issues as needed and assist with IT projects and user training
What We’re Looking For
At least 1 year of professional IT support experience
Experience supporting Windows and macOS environments
Hands-on experience with Azure cloud support and Microsoft Intune
Experience with Microsoft 365, Google Workspace, Active Directory, and basic networking
Strong troubleshooting skills and the ability to work independently
Experience delivering white-glove/VIP support, including executive support
Strong communication skills and a customer-first mindset
This is an excellent opportunity for an IT support professional who wants to grow technical skills in Azure and modern endpoint support while joining a stable organization with immediate benefits.
For immediate and confidential consideration, please reach out directly to Carrie Danger, SVP of Permanent Placement, on LinkedIn.
Your application will remain confidential, and your resume will not be shared without your permission.
Requirements
This job is hosted by Robert Half. Clicking Apply opens their site.
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