Help Desk/Desktop Support Analyst

We are looking for an experienced Help Desk/Desktop Support Analyst to join a Contract assignment supporting end users in Exeter, New Hampshire. This 6–8 week opportunity is ideal for a technician who is confident resolving escalated desktop issues in a Microsoft-based environment and can deliver dependable remote support. The role requires strong troubleshooting ability, clear communication, and the initiative to manage issues independently while partnering with other IT teams when needed.

Responsibilities:
• Deliver Tier II assistance for desktop and laptop issues, including operating system, application, and access-related problems.
• Investigate and resolve technical concerns involving Windows 10/11, Microsoft 365, Outlook, Teams, and other standard workplace tools.
• Administer user account support by addressing password resets, permission requests, and directory-related access issues within Active Directory or Entra ID.
• Identify and troubleshoot hardware malfunctions, printer problems, peripheral failures, and network connectivity interruptions.
• Manage escalated service requests and drive incidents through resolution in alignment with response and service expectations.
• Record diagnostic actions, solutions, and follow-up notes accurately within the ticket management platform.
• Collaborate with infrastructure specialists and additional IT support groups when issues require higher-level technical involvement.

Requirements

• At least 3 years of experience in desktop support, help desk, or end-user technical support roles.
• Demonstrated ability to troubleshoot Microsoft Windows 10/11 in a business environment.
• Hands-on experience supporting Microsoft 365 applications, including Outlook and Teams.
• Working knowledge of Active Directory and/or Microsoft Entra ID for account and access support.
• Familiarity with handling and updating service desk tickets with clear technical documentation.
• Strong interpersonal communication skills and a customer-focused approach to issue resolution.
• Ability to work independently in a remote support setting during standard Eastern Time business hours.