EWM Functional Consultant

We are seeking an experienced Senior SAP S/4HANA EWM Functional Consultant to join a growing SAP support team within a manufacturing environment. This role will focus heavily on production support, troubleshooting, and ticket resolution across SAP S/4HANA EWM and related business processes.

The ideal candidate has 5+ years of SAP experience, strong hands-on EWM expertise, and a proven track record supporting a live, post-go-live SAP environment. This is an opportunity for a senior resource to step into a hands-on role, help reduce an existing ticket backlog, and provide knowledge and guidance to a developing SAP support team.

Responsibilities

• Provide day-to-day functional production support for SAP S/4HANA EWM
• Analyze, troubleshoot, prioritize, and resolve SAP support tickets
• Work directly with warehouse, production, and business users to understand issues and determine appropriate solutions
• Troubleshoot warehouse receiving, putaway, picking, packing, shipping, and inventory processes
• Investigate inventory discrepancies, stock movement issues, and material availability problems
• Troubleshoot warehouse tasks, warehouse orders, deliveries, and RF/mobile transactions
• Resolve issues involving goods receipts, goods issues, stock transfers, and storage locations
• Troubleshoot material staging and movement of materials between warehouse and production
• Investigate issues involving production orders and the movement of materials to and from manufacturing
• Identify whether issues are related to EWM, configuration, master data, integration, or an underlying business process
• Support integration points between EWM and other SAP modules, including MM, QM, and production
• Assist with testing fixes, enhancements, and configuration changes prior to production deployment
• Document issues, root causes, resolutions, and recurring problems
• Identify trends in support tickets and recommend process or system improvements
• Prioritize tickets based on business impact and production urgency
• Collaborate with other SAP functional and technical teams to resolve cross-functional issues
• Escalate complex issues appropriately while maintaining ownership through resolution
• Support post-go-live stabilization for new locations and SAP deployments
• Help reduce the existing ticket backlog while continuing to support incoming production issues
• Serve as a senior subject matter expert and mentor to less-experienced SAP support team members

Requirements

Required Qualifications

• 5+ years of SAP experience, with significant post-go-live production support experience
• Strong hands-on experience with SAP S/4HANA EWM
• Demonstrated experience troubleshooting and resolving EWM production support issues
• Strong understanding of warehouse and manufacturing business processes
• Experience working directly with business users and translating business problems into SAP solutions
• Ability to independently research, troubleshoot, and resolve complex SAP issues
• Strong understanding of integration between EWM and other SAP modules
• Experience with SAP MM, QM, and/or PM is highly preferred
• Strong analytical, communication, and problem-solving skills
• Ability to work effectively in a high-volume support environment

Preferred Qualifications

• Experience supporting SAP within a manufacturing environment
• Experience supporting EWM following a recent implementation or deployment
• Experience with multiple SAP implementation waves or site rollouts
• Experience supporting RF/mobile warehouse transactions
• Experience troubleshooting EWM integration with production, MM, QM, or other SAP processes
• Experience mentoring junior SAP functional resources
• Strong understanding of S/4HANA warehouse and production processes