ServiceNow Developer

We are looking for a ServiceNow Developer to lead the design, development, and enhancement of ServiceNow solutions supporting a federal program. This role will serve as a hands-on technical leader responsible for custom development efforts across the ServiceNow platform, with a strong emphasis on Customer Service Management (CSM).

Key Responsibilities:

·        Lead the custom development, configuration, and implementation of ServiceNow solutions and enhancements.

·        Serve as a technical lead for ServiceNow development initiatives while remaining hands-on with coding and platform customization.

·        Design and develop solutions across ServiceNow modules, including CSM, ITSM, ITOM, ITAM, CMDB, HAM, and HRSD.

·        Build and maintain Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, and workflows.

·        Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions.

·        Support Agile development processes, including sprint planning, daily standups, backlog refinement, and release activities.

·        Develop and maintain integrations between ServiceNow and external systems.

·        Participate in code reviews, technical design sessions, and architecture discussions.

·        Create and maintain technical documentation, implementation plans, and operational procedures.

Requirements

Core Qualifications:

·        Extensive hands-on experience developing and configuring ServiceNow solutions.

·        Strong experience with Customer Service Management (CSM), the highest-priority ServiceNow module for this role.

·        Proven experience leading custom ServiceNow development efforts and technical initiatives.

·        Demonstrated ability to balance technical leadership responsibilities with hands-on development work.

·        Experience with ServiceNow platform administration, configuration, and customization.

·        Strong understanding of ServiceNow modules such as ITSM, ITOM, ITAM, CMDB, HAM, and HRSD.

·        Proficiency with JavaScript, Glide scripting, workflows, business rules, client scripts, UI policies, and related ServiceNow development tools.

·        Experience working within Agile development environments.

·        Strong communication, collaboration, and problem-solving skills.

·        U.S. Citizen eligible for Public Trust clearance.

Preferred Qualifications:

·        Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.

·        ServiceNow certifications.

·        Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, or similar technologies.

·        Experience integrating third-party LLM APIs with enterprise applications.

·        Experience with ServiceNow Automated Test Framework (ATF).

·        Expertise in ITAM disciplines, including Software Asset Management (SAM) and Hardware Asset Management (HAM).

·        Expertise in ITOM modules, including CMDB, Discovery, and Service Mapping.

·        Experience with ServiceNow Flow Designer.

·        Experience developing custom-scoped applications within ServiceNow.

·        Experience integrating ServiceNow with external enterprise platforms and business systems.

·        Knowledge of AngularJS, HTML5, CSS, jQuery, and portal development.