Senior Staff Engineer, ServiceNow (ITSM & Scripting)

• Experience - 7.5+ years
• Strong experience in ServiceNow ITSM implementation, customization, and development
• Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Scheduled Jobs, and Notifications
• Strong ServiceNow development experience using JavaScript and Glide APIs
• Experience in developing custom scoped applications using App Engine
• Hands-on experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
• Experience developing integrations using REST APIs, SOAP services, Integration Hub, and MID Server
• Strong understanding of ServiceNow ITSM processes and best practices
• Experience with Service Portal; exposure to UI Builder will be an added advantage
• Experience in designing scalable and reusable ServiceNow solutions for enterprise environments
• Exposure to CSM or other ServiceNow modules is preferred
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and stakeholder management skills
• Ability to mentor junior developers and work in an Agile delivery environment
• CSA certification along with any two ServiceNow Mainline Certifications is mandatory

RESPONSIBILITIES:

• Design, develop, and implement ServiceNow solutions aligned with business and customer requirements
• Configure and customize ServiceNow ITSM applications and related platform capabilities
• Develop custom applications, workflows, Flow Designer flows, and automation solutions
• Build and maintain integrations using REST APIs, SOAP web services, Integration Hub, and MID Server
• Implement and maintain ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications
• Design scalable, reusable, and maintainable ServiceNow components following platform best practices
• Participate in solution architecture discussions and provide technical recommendations
• Perform code reviews and ensure adherence to development standards and governance guidelines
• Mentor and support junior developers to enhance team capabilities
• Support ServiceNow upgrades and ensure application compatibility across releases
• Troubleshoot production issues and optimize platform performance and stability
• Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions
• Participate in Agile ceremonies including sprint planning, estimation, demos, and retrospectives
• Drive continuous improvements and ensure successful delivery of ServiceNow projects

Bachelor’s or master’s degree in computer science, Information Technology, or a related field