ERP Support Analyst

We are looking for an ERP Support Analyst to join a manufacturing organization in Rochester Hills, Michigan in a contract-to-permanent capacity. This position plays a central role in supporting a core ERP environment, improving business workflows, and helping teams resolve application issues that affect day-to-day operations. The ideal candidate brings a blend of technical system knowledge, analytical problem-solving, and the ability to work effectively with users, leadership, and external service providers.

Responsibilities:
• Manage day-to-day administration of the IBM i environment, including user access, resource oversight, and monitoring of system activity and messages.
• Serve as the lead functional expert and internal owner for the organization’s primary ERP platform, guiding system use and ongoing support efforts.
• Investigate application incidents, document findings, and coordinate resolution of system-related problems across core business tools.
• Evaluate current operational processes, identify opportunities for workflow automation, and help shape practical improvement recommendations.
• Partner with department leaders to address recurring system challenges and reduce disruptions to productivity.
• Produce clear process documentation through interviews, workflow reviews, diagrams, and analysis of business procedures.
• Support software rollouts, enhancement testing, and validation activities to help ensure reliable application performance after updates.
• Prepare or contribute to user training materials and assist end users in adopting applications effectively.
• Help coordinate project activities and support structured change management efforts tied to application and system updates.

Requirements

• Bachelor’s degree or other advanced education is preferred.
• Hands-on experience with IBM i administration, related utilities, and CL programming is required.
• Familiarity with DB2 databases and ERP application support in a manufacturing setting is strongly preferred.
• Exposure to DC1/XT or a similar ERP platform is beneficial, though not mandatory.
• Ability to review and interpret legacy code is helpful.
• Strong English communication skills, including written, verbal, and reading proficiency, are required.
• Understanding of accounting processes, warehouse operations, or managed distribution environments is a plus.