Help Desk Level I (Fully Remote)

Location: Hartford, CT (Fully Remote)

Duration: 3-Month Contract

Hours: 40 Hours per Week

Overview

We are seeking a Help Desk Analyst I to join a remote IT support team. This role is ideal for someone with 1-3 years of IT experience who enjoys troubleshooting issues, supporting end users, and learning new technologies.

The successful candidate will assist with user support requests, account administration, onboarding activities, access management, and ticket resolution. This is a highly collaborative environment that offers training and ongoing support from experienced team members.

Responsibilities

• Respond to and resolve support requests through a ticketing system.
• Assist with user onboarding and offboarding activities.
• Manage user accounts, permissions, and access requests.
• Support email administration and related user requests.
• Perform password resets and account maintenance.
• Execute established procedures and operational tasks as directed.
• Document work performed and maintain accurate ticket notes.
• Escalate issues when appropriate.
• Communicate effectively with end users and team members.
• Assist with general day-to-day IT support activities.

Requirements

Required Qualifications

• 1-3 years of Help Desk, Service Desk, Technical Support, or IT Support experience.
• Experience working within a ticket-driven environment.
• Familiarity with Microsoft technologies and user administration.
• Strong customer service and communication skills.
• Ability to learn new processes and technologies quickly.
• Strong organizational and problem-solving skills.
• Ability to work independently in a remote environment.

Technical Environment

• ServiceNow
• Microsoft 365
• Active Directory
• Microsoft Entra ID
• Microsoft Teams
• Exchange Online
• PowerShell
• Windows 10/11