Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a team in a contract-to-permanent position. This role supports day-to-day end user technology needs while helping maintain a stable Microsoft-based environment across desktop, server, and cloud platforms. The ideal candidate is comfortable resolving technical issues, managing support requests efficiently, and assisting with core infrastructure troubleshooting in a fast-paced setting.

Responsibilities:
• Provide front-line technical support for end users by resolving hardware, software, and access-related issues across Windows-based environments.
• Manage and prioritize incoming service desk requests, ensuring tickets are documented clearly and addressed within expected timeframes.
• Support Microsoft 365 and Office 365 applications, including user setup, troubleshooting, and issue resolution.
• Administer user accounts, permissions, and group policies within Active Directory to maintain secure and reliable access.
• Assist with troubleshooting server, virtualization, and cloud-related issues across Windows Server, VMware, Hyper-V, and Azure environments.
• Investigate basic to intermediate network connectivity problems and coordinate with broader IT teams when escalation is needed.
• Diagnose infrastructure-related incidents, identify root causes, and implement practical solutions to restore service quickly.
• Prepare workstations and support desktop systems, including Windows 10 configuration, software installation, and ongoing maintenance.

Requirements

• Hands-on experience supporting Active Directory in a user-facing IT support environment.
• Working knowledge of Microsoft Windows 10 and general Microsoft desktop operating systems.
• Familiarity with Microsoft 365 or Office 365 administration and end user support.
• Ability to perform basic troubleshooting for desktop, application, and access-related technical issues.
• Experience managing service desk tickets and handling multiple support requests effectively.
• Understanding of Windows Server environments and exposure to virtualization platforms such as VMware or Hyper-V.
• Basic knowledge of networking concepts with the ability to troubleshoot common connectivity issues.