Systems Administrator

We are looking for a Systems Administrator to support daily IT operations and deliver reliable technical service for teams in Pittsburgh, Pennsylvania. This Long-term Contract position focuses on managing support requests, maintaining secure access across business systems, and helping ensure infrastructure updates are carried out in a controlled and well-documented manner. The ideal candidate brings strong troubleshooting ability, clear communication skills, and hands-on experience with identity and endpoint administration in a business environment.

Responsibilities:
• Oversee the incoming help desk queue, assess the urgency and business impact of each request, and route issues to the appropriate support resource.
• Provide timely updates to end users, monitor open issues against service expectations, and follow through to confirm resolution.
• Administer user access across business applications, including account setup, changes, removals, and group-based permission management.
• Configure and support Single Sign-On connections for enterprise applications using platforms such as Okta, Azure AD, or Google Workspace.
• Investigate and resolve authentication, account access, and application login issues across integrated systems.
• Prepare and execute infrastructure and system changes by following established change control procedures, including documentation, risk review, and rollback planning.
• Coordinate with stakeholders to secure approvals, implement approved updates during scheduled windows, and verify successful completion afterward.
• Maintain accurate technical documentation, including support procedures, access configurations, application inventories, and operational runbooks.

Requirements

• At least 3 years of experience in systems administration, technical support, or a closely related IT role.
• Practical experience with identity management, Single Sign-On, and authentication protocols in a business setting.
• Familiarity with ticketing or service management platforms such as Jira Service Management, Zendesk, or ServiceNow.
• Strong troubleshooting skills with the ability to diagnose user, system, and access-related issues efficiently.
• Clear written and verbal communication skills and the ability to work effectively with both technical teams and end users.
• Ability to manage multiple priorities independently while maintaining attention to detail and service quality.
• Experience with technologies such as Active Directory, Microsoft Windows Server, Windows 10, Citrix, Dell environments, or Okta is highly valued.
• Exposure to scripting tools such as PowerShell, Python, or Bash, and experience in regulated environments, is a plus.