Application Support Engineer – Simulation Tools

Key responsibilities

• End‑to‑end ownership and operational follow‑up of simulation tools (e.g. Ansys, Aspen Engineering Suite, StarCCM, JMP, Minitab, Arena, @Risk, among others).
• Provide advanced functional support to users, including topics related to application, server and database interactions.
• Analyze, test and document the installation of complex software on end‑user environments.
• Manage and follow up software deployments (inventory, monitoring, CMDB updates).
• Coordinate upgrades and large‑scale rollouts of new software versions.
• Support and challenge end‑user requests in collaboration with the Service Desk.
• Handle level 2 and level 3 incidents using a ticketing tool (e.g. Helix).
• Manage critical incidents and escalations.
• Monitor application stability and license usage.
• Work with software vendors and internal teams to troubleshoot and resolve issues.
• Contribute to projects related to industrial constraints, security, compliance and application governance.

• 3 to 7 years of experience in Application Support or similar technical roles.
• Experience supporting technical or scientific applications, ideally simulation tools.
• Knowledge of Windows environments, software deployment and licensing concepts.
• Strong analytical and troubleshooting skills.
• Good communication skills and a user‑oriented mindset.
• Fluent technical English (written and spoken).