Data Deletion Request

Last updated: June 22, 2026

You have the right to request deletion of your RemoteCloud9 account and all associated personal data. This page explains what gets deleted, what is retained, and how to submit your request.

How to Request Deletion

Step 1

Send an email

Email techcare@remotecloud9.com from the address linked to your account.

Step 2

We verify your identity

We may ask you to confirm your identity to protect against unauthorised deletion requests.

Step 3

Data is deleted

We delete your account and personal data within 30 days of confirming your request.

Send your request to:

techcare@remotecloud9.com

Please include the email address associated with your account in your request.

What Gets Deleted

Your account (email, name, password hash)

Your candidate profile (bio, skills, experience, education)

Your job applications and cover letters

Your job alerts and subscription preferences

Saved jobs (stored in your browser — clear manually)

OTP verification records

Google Sign-In association (your Google account is not affected)

What May Be Retained

Some data may be retained after deletion for legal or operational reasons:

Anonymised, aggregated analytics (e.g. total job applications — no personal identifiers)

Retained for: Indefinitely

Transaction records if you made payments (required by tax law)

Retained for: Up to 7 years

Support correspondence if there is an ongoing dispute or legal claim

Retained for: Until resolved

Server access logs (IP address, timestamp) for security purposes

Retained for: 90 days

Google Account Data

If you signed in using Google, deleting your RemoteCloud9 account removes our association with your Google account. Your Google account itself is not affected.

If you had granted Gmail access (the "Scan Emails" feature), we do not store your email content. Revoking our access to your Google account directly is possible at any time via Google Account Permissions.

Timeline

Within 3 business daysWe acknowledge your deletion request

Within 7 daysWe verify your identity and confirm the request

Within 30 daysYour account and personal data are deleted from our systems

Up to 90 daysData removed from backups and caches

Other Data Rights

In addition to deletion, you may also request:

Access — a copy of all personal data we hold about you
Correction — fixing inaccurate information in your account
Portability — your data in a portable, machine-readable format
Restriction — limiting how we use your data

Email any of these requests to techcare@remotecloud9.com. We will respond within 30 days.