Managed Services Operations Lead - FinOps

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Managed Services Operations Lead, FinOps is the senior technical authority for AHEAD’s Cloud FinOps service, serving as thought leader and subject matter expert for clients, partners, and internal delivery teams. The role leads the development, design, and implementation of FinOps solutions across AWS, Azure, and GCP, and is accountable for the technical quality, consistency, and maturity of FinOps delivery across the managed services client portfolio. Operating as a principal-level practitioner, this role owns the most complex client scenarios, serves as the primary technical escalation point for Cloud FinOps Engineers, and sets the standards, data models, automation, and reusable assets that the practice delivers against. The role also defines and drives the AI and automation roadmap for the FinOps practice, translating advanced analytics and machine learning capabilities into productized, explainable, and trusted service offerings. This is an individual contributor role that provides technical leadership, mentorship, and coordination across delivery resources without direct personnel-management responsibility. The role requires a strategic mindset, mature executive communication skills, and commercial awareness, engaging client senior leadership, finance and procurement stakeholders, service and process owners, AHEAD service leadership, and sales teams directly. The role is performed remotely within the United States and includes up to 15 percent domestic travel, along with occasional after-hours or weekend support during major incidents, reporting deadlines, approved change windows, or other activities required by contracted service commitments. The Managed Services Operations Lead, FinOps is the senior technical authority for AHEAD’s Cloud FinOps service, serving as thought leader and subject matter expert for clients, partners, and internal delivery teams. The role leads the development, design, and implementation of FinOps solutions across AWS, Azure, and GCP, and is accountable for the technical quality, consistency, and maturity of FinOps delivery across the managed services client portfolio. Operating as a principal-level practitioner, this role owns the most complex client scenarios, serves as the primary technical escalation point for Cloud FinOps Engineers, and sets the standards, data models, automation, and reusable assets that the practice delivers against. The role also defines and drives the AI and automation roadmap for the FinOps practice, translating advanced analytics and machine learning capabilities into productized, explainable, and trusted service offerings. This is an individual contributor role that provides technical leadership, mentorship, and coordination across delivery resources without direct personnel-management responsibility. The role requires a strategic mindset, mature executive communication skills, and commercial awareness, engaging client senior leadership, finance and procurement stakeholders, service and process owners, AHEAD service leadership, and sales teams directly. The role is performed remotely within the United States and includes up to 15 percent domestic travel, along with occasional after-hours or weekend support during major incidents, reporting deadlines, approved change windows, or other activities required by contracted service commitments. Duties / Responsibilities Technical Leadership and Solution Design • Serve as the primary technical escalation point for Cloud FinOps Engineers supporting client engagements, resolving the most complex technical and financial analysis scenarios. • Act as principal engineer for high-complexity client situations requiring advanced cloud engineering, financial modeling, and cross-domain judgment. • Lead the development, design, and implementation of complex, mission-critical, enterprise-grade FinOps solutions, including AI-enabled capabilities where they deliver measurable client value. • Ensure FinOps services and deliverables are provided on time and at the highest quality standards while meeting or exceeding client expectations and contracted service commitments. • Develop and maintain technical roadmaps and innovation plans for supported FinOps solutions and services. • Establish project estimates and plans, identify risks and mitigations, and oversee the development and delivery of technical FinOps solutions. • Provide technical leadership and coordinate technical delivery resources across skillsets, including cross-practice work and deliverables, without direct personnel-management responsibility. • Provide credible time and effort estimates based on available information, and initiate and author project change requests when additional work is identified beyond agreed scope. Cloud Cost Analysis and Optimization • Lead deep-dive investigations into cloud spend drivers, billing anomalies, optimization opportunities, and cost visibility gaps across AWS, Azure, and GCP using native tooling and approved third-party FinOps platforms. • Define the methodology by which the practice identifies, quantifies, prioritizes, and drives optimization opportunities including rightsizing, idle resource cleanup, storage and data transfer optimization, licensing alignment, and scheduling strategies. • Own the framework for tracking optimization opportunities through identified, recommended, approved, implemented, and realized states, ensuring financial outcomes are validated and unrealized savings are not double-counted or misattributed. • Set the approach for cost visibility and allocation in containerized and Kubernetes workloads, including shared cluster cost distribution, namespace and label-based allocation, and idle capacity analysis. • Lead analysis and optimization of AI and GPU-related spend, including accelerated compute utilization, model training and inference costs, and consumption of managed AI and machine learning services. • Extend cost analysis and governance to SaaS, software licensing, and marketplace spend where these fall within the agreed scope of the engagement. • Define and oversee best-practices reviews that combine cost analysis with operational excellence analysis, using cloud-native and approved AHEAD tooling. Allocation, Unit Economics, and Reporting Architecture • Lead the design and implementation of scalable approaches for cost allocation, tagging strategy, showback, chargeback, budgeting, forecasting, and optimization across Azure, AWS, and GCP. • Define unit economics and cost-per-unit metric frameworks that tie cloud spend to business drivers such as customers, transactions, environments, products, or workloads. • Own the architecture of dashboards, reports, budgets, forecasts, executive summaries, and recurring service review content, and set quality standards for what the practice produces. • Define data validation and reconciliation standards across billing exports, connectors, cost datasets, and reporting models to improve trust in reported values, including adoption of standardized billing data formats such as FOCUS. • Establish continuous tagging governance through cloud-native policy enforcement, policy-as-code, and automated remediation, refining coverage as untagged or non-compliant resources are identified. • Set standards for client-facing FinOps tooling and portals, ensuring predictive analytics, multi-account views, and resource, configuration, and environment change reporting remain current and accurate. Commitment and Rate Strategy • Own the commitment strategy across the client portfolio, including reserved capacity and savings plan modeling, purchase governance, coverage and utilization targets, expiration and renewal planning, and savings realization tracking. • Lead support of enterprise agreement, private pricing, and committed-spend discussions by providing consumption analysis, commitment scenarios, and drawdown forecasts to client and AHEAD stakeholders. • Approve or review commitment recommendations produced by the team before they are presented to clients, ensuring financial assumptions and risk exposure are sound. Client Advisory, Growth, and Communication • Build and maintain strong client relationships, drive business growth, and identify opportunities for upselling and cross-selling FinOps and adjacent AHEAD services. • Collaborate with clients to understand their technical, operational, and financial challenges and develop tailored FinOps solutions to address their needs. • Create and present solution designs, options, ideas, and innovations to clients’ senior leadership teams, and help client leadership set strategic direction beyond individual tactics. • Advise clients on FinOps best practices, governance models, operating models, and maturity improvements, including organizational adoption approaches such as crawl-walk-run. • Develop high-quality deliverables and presentations for client engineering teams, finance and procurement stakeholders, and senior leaders, including both technical and non-technical documentation. • Lead recurring client advisory and service review discussions covering cost and billing changes, optimization progress, roadmap items, migration candidates, and feedback on AHEAD’s service delivery performance. • Partner with CloudOps, DevOps, platform, application, finance, procurement, and client stakeholders to support implementation of recommendations and validate realized outcomes. • Maintain timely ticket updates, work documentation, meeting follow-ups, and internal and customer communications in accordance with service delivery expectations. • Support pre-sales, solutioning, scoping, positioning, and service maturation efforts by providing subject matter expertise, effort input, and delivery perspective, and identify and escalate new client opportunities. AI, Automation, and Practice Engineering • Define and drive the AI and automation roadmap for the FinOps practice, including use cases such as anomaly detection, rightsizing recommendations, commitment optimization, and intelligent budgeting and forecasting. • Evaluate and productize capabilities from FinOps platforms and cloud-native machine learning services into standard AHEAD offerings, including build-versus-buy recommendations and platform selection guidance. • Define the data quality, tagging, and metadata standards required for reliable AI-driven insights and automation of FinOps workflows. • Establish processes for monitoring and tuning models used for forecasting, anomaly detection, and optimization, ensuring transparency, explainability, and stakeholder trust in the outputs. • Collaborate with AHEAD’s AI, machine learning, and platform engineering teams to co-innovate joint FinOps solutions and reference architectures. • Build and oversee queries, data transformations, and automation using SQL and scripting languages such as Python, PowerShell, or Bash, including event-driven and API-based integrations across FinOps platforms, ITSM tools, and cloud-native services. • Direct the integration of third-party tools, billing data sources, and reporting platforms into approved FinOps tooling and governance structures, including onboarding of new clients, accounts, subscriptions, and projects. • Oversee execution of approved remediation activities, including workload resizing, workload deletion, and commitment implementation, ensuring client change-control procedures and permission models are followed. Mentorship and Practice Development • Provide mentorship, coaching, and professional development opportunities to Cloud FinOps Engineers and other team members, empowering them to grow and excel in their roles. • Review team deliverables and analyses for technical accuracy, financial soundness, and presentation quality, elevating team capability and consistency. • Develop and maintain standards, procedures, data models, playbooks, work instructions, automation, and reusable assets that improve the maturity, consistency, and scalability of the FinOps practice. • Build team fluency in AI-assisted and automated workflows so engineers and analysts apply these tools effectively and with appropriate judgment in daily delivery. • Actively lead collaboration within AHEAD’s technical communities and influence team members, the broader internal organization, and external customers to adopt new concepts, best practices, and approaches. • Partner with Delivery Managers and service leadership to identify delivery risks, technical gaps, resourcing needs, and improvement opportunities across the FinOps practice. • Monitor delivery hours against contracted monthly allocations across the portfolio, flagging utilization trends and coordinating any approved overage or rescoping through the change-request process. • Serve as a reliable resource for thought leadership content, workshops, industry conferences, and webinars representing the practice. • Deliver FinOps and tooling education and training for client teams to build internal cost-management capability, in addition to mentoring within the AHEAD practice. General • Maintain availability during the assigned team’s standard business hours, with reasonable flexibility to accommodate recurring client meetings and service reviews across United States time zones. • Participate in and provide senior escalation support for the team’s on-call or escalation rotation where applicable to the assigned account portfolio. • Stay current on cloud pricing models, FinOps best practices, emerging AI and analytics capabilities, and service provider roadmaps while helping refine how AHEAD delivers cloud cost optimization and advisory services. • Provide occasional after-hours support for client meetings, reporting deadlines, change windows, critical incidents, or urgent cost-related issues when required. • Maintain relevant professional and cloud certifications consistent with role, practice, and individual development requirements, and meet or exceed individual goal objectives. • Other job duties as assigned. Education and Experience Minimum Required – • Bachelor’s degree in information technology, computer science, finance, business, or a related field, or an equivalent combination of education and practical experience. • 10+ years of information technology experience, including 5+ years focused on FinOps, cloud cost management, cloud governance, or related cloud engineering. • 5+ years in a customer-facing, stakeholder-facing, consulting, or service delivery role with responsibility for presenting findings, solution designs, and recommendations to technical, financial, and executive audiences. • 2+ years using and administering FinOps and cloud management platforms such as Harness CCM, Cloudability, CloudHealth, CloudZero, native cloud cost management tools, or similar solutions. • Demonstrated experience designing, deploying, or operating large-scale, multi-account, multi-subscription, or enterprise cloud environments. • Subject matter expertise in at least one major public cloud provider (AWS, Azure, or GCP) with working depth in a second; strong Azure or AWS experience preferred. • Demonstrated experience leading technical delivery, serving as an escalation point, and reviewing the work of other engineers for quality and consistency. • Proficiency in SQL and at least one scripting language such as Python, PowerShell, or Bash, sufficient to build and maintain cost data transformations, automation, and recurring reporting. • Multiple relevant certifications such as FinOps Certified Practitioner, FinOps Certified Professional, AWS Solutions Architect, Microsoft Azure Administrator, Azure Solutions Architect, Google Cloud certifications, or similar. • Demonstrated experience integrating third-party tools, billing data sources, and reporting platforms. • Strong analytical, financial modeling, spreadsheet, and problem-solving skills, with the ability to manage multiple priorities in a shared services or multi-client environment. • Must be legally authorized to work in the United States. • Ability to successfully complete AHEAD and client-required background screening; certain client environments may require additional vetting or clearance. Preferred Experience Experience working in a managed services, consulting, or outsourced service delivery environment. • Experience building or maturing a FinOps practice, service offering, or center of excellence, including standards, playbooks, and reusable assets. • Hands-on experience with cloud data and analytics platforms such as Snowflake, BigQuery, or Databricks for aggregating and analyzing cloud cost and usage data. • Familiarity with machine learning and advanced analytics concepts such as time-series forecasting, anomaly detection, and clustering, and how they apply to cloud cost optimization and capacity planning. • Experience integrating FinOps platforms with automation, orchestration, and AI services to build end-to-end workflows and recommendations. • Experience with policy-as-code and cloud governance tooling such as Terraform with Sentinel, Open Policy Agent, Azure Policy, or AWS Config to operationalize FinOps guardrails. • Experience with forecasting, budgeting, allocation methodologies, showback or chargeback models, commitment planning, and savings realization tracking. • Familiarity with the FinOps Framework and with standardized billing data formats such as FOCUS. • Experience with Kubernetes or container cost allocation, and with AI or GPU cost management. • Experience with reporting and visualization platforms such as Power BI or Tableau. • Familiarity with ticketing and workflow platforms such as ServiceNow, Jira, or similar tools. • Experience contributing to pre-sales activities, including scoping, positioning, proposal support, and technology adoption. Knowledge, Skills and Abilities Expert-level understanding of cloud billing constructs including on-demand usage, reserved capacity, savings plans or commitments, amortization, allocation methods, and forecasting drivers. • Expert-level experience analyzing cloud billing data, usage trends, tagging compliance, and optimization opportunities across Azure, AWS, and GCP. • Hands-on experience designing and implementing FinOps capabilities around cost visibility, allocation, governance, optimization, budgeting, forecasting, and reporting. • Experience with enterprise cloud platforms and services across compute, storage, networking, databases, containers, security, and identity, with the ability to connect technical design decisions to financial outcomes. • Knowledge of enterprise FinOps principles including crawl-walk-run adoption models, cloud-native cost optimization strategies, governance frameworks, infrastructure as code, and cloud operating models. • Working knowledge of unit economics concepts and the ability to connect infrastructure consumption to business and product metrics. • Understanding of cost behavior in containerized, serverless, data platform, and accelerated computing environments. • Understanding of performance, scaling, and functional characteristics of cloud and open-source technologies, with the ability to recommend standard design patterns and best practices. • Experience driving organizational adoption of transformational initiatives such as FinOps, cloud governance, cost accountability, showback, chargeback, and operational maturity improvement. • Knowledge of enterprise organizations across multiple industries and internal IT functions such as enterprise architecture, operations, finance, procurement, and security. • Strong consulting and business acumen, with the ability to translate technical, automation, and AI capabilities into clear business value, return on investment, and executive-ready narratives. • Ability to work through a solution live with a client, including whiteboarding a FinOps approach to a business, financial, or technology challenge without prior preparation. • Excellent written, verbal, presentation, and interpersonal skills, with a professional customer-facing presence and the ability to lead executive-level advisory discussions. • Ability to communicate technical and financial concepts clearly to technical, operational, procurement, finance, and executive audiences. • Ability to lead work independently in the highest-complexity situations while collaborating effectively across distributed teams, time zones, and functions. • Strong documentation, organization, and time management skills with consistent follow-through and attention to detail. • Demonstrated ownership mindset with the ability to balance competing priorities in a fast-paced multi-client environment while maintaining service quality. • Continuous improvement mindset with an interest in automation, standardization, methodology refinement, and scalable service delivery. • Ability to mentor others, improve team capability, and contribute positively to practice development and knowledge sharing. • Strong project and situational awareness, with the judgment to escalate appropriately and accept responsibility for individual and team outcomes. Culture and Expectations Support initiatives beyond immediate area of responsibility and encourage cross-team interaction. • Motivate people to think creatively and achieve success through others rather than through individual action alone. • Consistently pursue self-development and advance the AHEAD delivery model for self and teammates. • Operate as a self-starter who identifies needed work proactively rather than waiting for direction. • Earn and maintain the respect of engineering peers, delivery leadership, and the sales organization. • Bring a positive, team-oriented attitude toward AHEAD, its clients, and its partners, including willingness to extend effort beyond normal working hours for short intervals to support a client initiative or production rollout. Physical Requirements The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, in accordance with the Americans with Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), and other applicable federal, state, and local laws. Performance of Essential Functions: Ability to safely and effectively perform all essential job functions listed herein while meeting established productivity and quality standards. Attendance: Ability to maintain regular and predictable attendance, consistent with ADA, FMLA, and other applicable requirements. Includes ability to safely and reliably travel to and from an office and/or client work site, as required. Work Environment: Ability to perform job duties in primarily remote, office, client site, or technical environments, which may include: • Extended periods of sitting, typing, and working at a computer or in virtual meetings. • Occasional standing, walking, bending, and lifting or moving laptops, monitors, or small equipment, generally up to twenty (20) pounds. • Occasional exposure to client or production environments that may include higher noise levels, bright lighting, varying airflow, and changing temperatures. Manual Dexterity: Ability to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms, as needed. Communication Skills: Ability to hear, listen, read, and communicate clearly while performing job duties in person, by phone, and through virtual collaboration tools. Physical requirements table completed below for this role. Sit ☐ ☐ ☐ Stand ☐ ☒ ☐ Lift/Carry 0 – 10lbs ☐ ☒ ☐ 10 – 20lbs ☐ ☒ ☐ 20 – 50lbs ☒ ☐ ☐ 50 – 100lbs ☒ ☐ ☐ Over 100lbs ☒ ☐ ☐ Walk ☐ ☒ ☐ Drive ☐ ☒ ☐ Reach Above ☐ ☒ ☐ Bend/Stoop ☐ ☒ ☐ Temperature Fluctuations ☐ ☒ ☐ Heat (>79 *) ☒ ☐ ☐ Cold ( ☒ ☐ ☐ Exposure to Elements ☒ ☐ ☐ Travel ☐ ☒ ☐ Use Hands for Pushing/Pulling ☐ ☒ ☐ Fine Manipulation ☐ ☐ ☐ The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com . You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application . Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.